A fix has been implemented and we are monitoring the results.
Posted May 20, 2026 - 15:00 BST
Identified
The issue has been identified and a fix is being implemented.
Posted May 20, 2026 - 14:00 BST
Investigating
We are experiencing an issue where some postbacks (webooks) are not being sent, typically the final transaction result (even where intermediate results are sent successfully). We are currently investigating as a priority and will provide updates as soon as we can.
Posted May 20, 2026 - 12:52 BST
This incident affected: SOTPay Live Environment and SOTpay Sandbox Environment.