Service Under Maintenance

SOTPay Live Environment Operational
SOTpay Sandbox Environment Operational
SOTpay+ Payment Gateway Operational
External Services Under Maintenance
Mailgun Email Delivery Operational
Twilio SMS Deliverability Operational
SMS Carrier Network in Europe Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 21, 2026
Postbacks (webooks) issue
Resolved - This incident has been resolved.
May 21, 11:27 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 15:00 BST
Identified - The issue has been identified and a fix is being implemented.
May 20, 14:00 BST
Investigating - We are experiencing an issue where some postbacks (webooks) are not being sent, typically the final transaction result (even where intermediate results are sent successfully). We are currently investigating as a priority and will provide updates as soon as we can.
May 20, 12:52 BST
May 20, 2026
May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026
Issue with shortened links
Resolved - An issue occured on Sunday 17th May with the URL shortener service, which is used by SOTpay to provide short links within emails/SMS sent to customers. I.e. payment links beginning with https://uga.la/xxxxxx.
As a result, some payment links sent to customers did not include a valid URL. This issue appeared relatively isolated as it did not affect all payment links.
This issue was investigated and resolved by our out of hours support team yesterday, and subsequent monitoring indictates that all newly-created shortened links are working correctly.
However please be advised that any emails sent on 17th that did not contain a valid URL will still not work. We advise that you re-send a new email for the same transaction, which will now contain a working URL.
May 17, 13:00 BST
May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
Opera Integrations SSL issue
Resolved - On 14th May, we encountered an issue that affected the sending back of results into Opera intregrations.
This was caused by an SSL certificate renewal, which was signed by a new Sectigo root certificate. Our Opera integration did not have this new root certificate it it's trust store, which broke the SSL connection. We have now added this new Sectigo root certificate to the application's trust store, which fixed the communication issue.
We were also able to manually push across all the outstanding notifications back to Opera which did not automatically send during the incident.
For more info about the root certificate change, see https://www.sectigo.com/sectigo-public-root-cas-migration
May 14, 12:00 BST
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage