We are seeing email delivery to Microsoft accounts return to normal since 16:30 yesterday, we will however contine to monitor this today.
Posted Jan 22, 2026 - 09:20 GMT
Identified
We have liased with Microsoft support and the issue is currently being investigated.
Posted Jan 21, 2026 - 15:09 GMT
Investigating
We are currently seeing a siginifcant proportion of emails that we are sending to microsoft domains (e.g. hotmail.com, hotmail.co.uk, outlook.com, etc) not being delivered. No other receiving domains appear to be affected. We are investigating this issue and will update asap. If you encounter this issue when sending payment links, please retry with a different email address, or use SMS.
Posted Jan 21, 2026 - 14:53 GMT
This incident affected: SOTPay Live Environment and SOTpay Sandbox Environment.