SOTpay Status

Partially Degraded Service

SOTPay Live Environment Operational

SOTpay Sandbox Environment Operational

SOTpay+ Payment Gateway Operational

External Services Degraded Performance

Mailgun Email Delivery Operational

Twilio SMS Deliverability Operational

SMS Carrier Network in Europe Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2025

No incidents reported today.

Dec 5, 2025

Email deliverability issue to microsoft domains

Resolved - The issue appears to be resolved.
Dec 5, 16:34 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 14:03 GMT

Identified - We have made progress on identifying the issue and have been able to implement a workaround. We are now seeing delivery rates return to normal.
Dec 5, 12:09 GMT

Update - We are continuing to investigate this issue, and have been in contact with Microsoft to identify the issue.
Delivery rates have appeared to improve since 11:30, with a lesser percentage of these delivery errors.
Dec 5, 11:39 GMT

Investigating - We are currently seeing a siginifcant proportion of emails that we are sending to microsoft domains (e.g. hotmail.com, hotmail.co.uk, outlook.com, etc) not being delivered. No other receiving domains appear to be affected. We are investigating this issue and will update asap.
If you encounter this issue when sending payment links, please retry with a different email address, or use SMS.
Dec 5, 10:29 GMT

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.